Member Tracking & Data Management

It is the priority of SynCare to maintain a seamless approach to service delivery. Through the use of the internal database management system SynCare Case Management Systems (SynCMS™), SynCare is able to provide culturally competent, effective and quality programs and services that improve patient health outcomes and reduce overall health care costs. SynCMS™, a proprietary HIPAA compliant case management system gives SynCare the capacity to manage real-time member information and develop more accurate reporting. Amongst the various capabilities of the application, SynCMS™ is based upon scripted assessments and interactions which allow for uniformity across all staff delivering program services.

The patient tracking and reporting capabilities of the SynCMS™ include, but are not limited to:

•   Change in enrollment status
•   Care plan updates, including problems, goal and interventions
•   Member and provider encounters, including satisfaction surveys
•   Medical services utilization, i.e. prenatal visits, ER visits hospitalizations, average
    length of stays, etc…
•   Community agency referrals
•   Case management scheduling
•   Outcomes measurement
•   HEDIS reporting

The SynCMS™ computer system allows:

•   Support for multiple database formats
•   Support for custom Interfaces with other programs via API
•   Remote Access Connection behind Hardware/Software Firewall
•   Graphical User Interface & easy navigation
•   Bi-Lingual English/Spanish mailing support
•   Expandability and customization to client needs
•   Security in .NET framework code